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1. If a product is received and is in defective condition ( Dead On Arrival ) or damaged the product will be replaced with a new product. The product has to be shipped back to ITTI with all original packing and accessories with no damage to serial numbers.
2. Once the product is received we will test it to see if the product is "Dead on Arrival" and inspect the product for any damages due to misuse, burnouts, or wrong handling which are not covered under a warranty policy, after which if the product is found to be defective we will get a new replacement from the brand and send it directly to the user. In case a replacement is not available an alternate will be suggested or a full refund will be done. It is highly recommended to make an unboxing video of the product. Inform us immediately when you receive any defective or damaged goods.
3. If there is no replacement unit available then the user can request a refund.
4. Refund charges will be applicable for Cards/POS/Online payments.
1. Goods once sold can not be returned or exchanged without a valid reason.
2. In the case of online purchase customer can return the goods if it is not the same model or the product seems damaged from the outside,
3. The user can not return any used product.